Frequently Asked Questions
Your questions, our answers. If your question isn't listed, write us.
🏭 Warehouse Location
Where are your products manufactured and shipped from?
We sell products from reputable manufacturers worldwide. Our goods are shipped from our warehouse in the USA.
🛒 Orders
How do I place an order?
Browse our products, add your favorites to the cart, and proceed to checkout to complete your purchase.
Can I modify or cancel my order after placing it?
Yes, but only within 12 hours after your order is placed. After that, we begin processing and can’t make changes.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with tracking details.
💳 Payment
What payment methods do you accept?
We currently accept PayPal for secure and fast checkout.
Is my payment information secure?
Absolutely. All transactions are encrypted and processed securely through PayPal.
🔄 Return & Exchange
What is your return policy?
You may request a return or exchange within 5 days of delivery, as long as the item is unused and in its original packaging. Exception: Some categories and associated products are non-refundable. Further details can be found in the Refund Policy.
How do I request a return or exchange?
Please use our Return & Refund Portal or the ""Contact & Service Form"".
Are there items that cannot be returned or exchanged?
Yes, personalized or final-sale items cannot be returned.
🚚 Shipping
Do you ship internationally?
No, we currently offer local shipping only.
How long does delivery take?
Standard delivery takes 3–7 business days depending on your location.
How much does shipping cost?
Standard shipping is $6.99 for orders under $100. Orders of $100 or more ship free.
What if my package is delayed or lost?
If your order hasn’t arrived within the estimated timeframe, please contact us via the Contact & Service Form and we’ll help resolve the issue.
What if my package or product arrives damaged?
Please contact customer service within 5 business days of receiving the shipment via the Contact & Service Form or the Return & Refund Portal.
What if my shipment is incomplete?
Please contact customer service within 5 business days of receiving the shipment via the Contact & Service Form.