Talk about your brandFrequently Asked Questions
🏭 Warehouse Location
Where are your products manufactured and shipped from?
Our goods are manufactured in the USA, Canada, and Australia, and shipped from warehouses within these respective countries. Customers receive their orders directly from the warehouse located in their region.
🛒 Orders
How do I place an order?
Browse our products, add your favorites to the cart, and proceed to checkout to complete your purchase.
Can I modify or cancel my order after placing it?
You can cancel or modify your order until the next logistics transfer. Received orders will be transferred to logistics at the following times:
Los Angeles, California (USA) Time Zone (UTC/GMT -7 hours):
AM:
1) 5:45 AM
2) 8:45 AM
3) 11:45 AM
PM:
1) 2:45 PM
2) 5:45 PM
3) 8:45 PM
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with tracking details.
💳 Payment
What payment methods do you accept?
We currently accept PayPal for secure and fast checkout.
Is my payment information secure?
Absolutely. All transactions are encrypted and processed securely through PayPal.
🔄 Return & Exchange
What is your return policy?
Every product ordered is specially made, filled, and packaged. This means that every order is individual and cannot be refunded.
The only exceptions to our No Refund Policy include:
Defective or Damaged Items: If you receive items that are defective or damaged, please report this within 5 days of receiving the item.
Wrong Item Sent: If you receive an item different from the one you ordered, please notify our Customer Service within 5 days for a refund or exchange.
Expired Products: If a product arrives in an expired condition, please report this to our Customer Service within 5 days for a potential refund or replacement.
If any of these situations apply to you, please reach out to our customer service via Service form.
How do I request a return or exchange?
Please use our Return & Exchange Center.
🚚 Shipping
Do you ship internationally?
Our products are made in the USA, Canada, and Australia and are shipped from warehouses within these countries. We do not offer international shipping.
How long does delivery take?
Standard delivery takes 3–9 business days, depending on your location.
How much does shipping cost?
All our products are shipped free of charge.
Can I insure my shipment?
Yes! You can add insurance at checkout, and the fee depends on your cart’s total value.
What if my package is lost?
If your order hasn’t arrived within the estimated timeframe, please contact us via the Service form and we’ll help resolve the issue. If you’ve insured this shipment, you can easily file a claim through our Insurance Claim Center.
What if my package arrives damaged?
If the shipment is damaged but the item(s) are intact, no action is required.
What if my product arrives damaged?
Please submit an exchange claim via the Return & Exchange Center within 5 days of receiving the shipment.
What if my shipment is incomplete?
Please contact customer service within 5 days of receiving the shipment via Service form.
🛡️Self-insured shipments
How can I protect my order with shipment self-insurance?
Simply activate it at checkout, and you’ll see the self-insured shipment fee.
How much does it cost to self-insure my shipment?
Self-insured shipment fees are based on your cart’s total value.
What incidents are covered by shipment insurance?
Our self-insured shipments cover incidents that occur while your package is in transit, including:
- Lost shipments – if the carrier confirms the package was never delivered.
- Damaged items – if your order arrives with physical or functional damage caused during shipping.
What’s not covered:
- Packages marked as “Delivered” by the carrier (post-delivery theft or loss).
- Incorrect or incomplete shipping addresses provided by the customer.
- Packages returned to sender due to missed deliveries or refusal.
- Minor cosmetic damage that does not affect item functionality.
- Shipping delays caused by weather, customs, or other uncontrollable factors.
This coverage ensures that your order is protected while it’s under the carrier’s responsibility.
Note: Take a moment to read our Insurance Policy.
How do I submit a shipment insurance claim?
To file a shipment self-insurance claim, simply submit your application through our Insurance Claims Center within 5 days of reporting the damage.
What’s the difference between the carrier’s claim process and our Shipping Insurance?
If a package is lost or damaged, the carrier’s own claim process can take weeks and usually only covers limited amounts. Our self-shipping insurance, on the other hand, allows us to resolve the issue directly and quickly — we can refund or replace your order without waiting for the carrier. This means faster solutions and less hassle for you, while we handle the carrier claim in the background.
Is theft after delivery covered by the shipment self-insurance?
No. Once a package is marked as “Delivered” by the carrier, responsibility for its safety transfers to the recipient. Our self-shipping insurance only covers loss or damage that occurs during transit. To help prevent theft, we recommend choosing a secure delivery location, requesting signature confirmation, or using a parcel locker when available.
If you have any further questions, write to us: